At the moment, our primary offerings revolve around jewelry, showcasing an extensive collection comprising of earrings, necklaces, bracelets, and rings.

Within this assortment, we also carry some moissanite jewelry and healing crystal pieces.

Expanding beyond jewelry, we curate a modest yet stylish accessory range encompassing affordable handbags.

Currently, apparel is not part of our product lineup. Nonetheless, we aspire to broaden our product scope in the future, aiming to include clothing, health and beauty products among our offerings and enrich the variety we provide.

We ship Monday through Friday, excluding weekends and holidays. Orders are typically processed immediately upon placement.

Please be advised that during periods of increased demand, processing time may take between 2-5 business days, excluding personalized or made-to-order products, which (depending on the product and order quantity) can take anywhere between 3-10 business days to customize or get made, prior to being shipped out. Once your order has been shipped, you will receive a tracking number by email.

During the holiday season, processing may take between 3-7 business days. Once your order is shipped, you will receive tracking information via email.

We currently use standard express delivery, which can take anywhere between 12-35
Days (depending on where you live). Please note that the delivery times are
estimated for reference only.

While most customers receive orders within 2-3 weeks, we recommend placing gift or custom orders well in advance to accommodate potential postal delays.

Personalized and made-to-order products will require additional processing days prior to shipping. For more details, please see Shipping Policy.

While made-to-order products may require longer processing times before shipping compared to mass-produced items, the benefits of reduced waste and increased sustainability make it a favorable choice for environmentally-conscious consumers and businesses alike.

Yes, shipping with tracking is free on all orders.

Please enjoy transparent pricing with no additional costs or hidden fees – what you see is what you pay.

We currently only offer standard express shipping, which is free for all orders worldwide.

We do not offer any first class priority shipping options at this time. However, as soon as these options become available, they will be made accessible to you on our website.

Unfortunately, we do not ship from Canada at this time due to expensive shipping costs, which Canada is known for. This decision ensures that we can offer our customers free shipping. By shipping from other locations, we aim to provide cost-effective shipping solutions without compromising on the quality of our service.

Please note that a majority of our manufacturers, suppliers and warehouses are based in China. This setup enables us the ability to provide competitive product pricing and free shipping with tracking. However, we are actively exploring partnerships with local suppliers in North America to enhance and expedite our shipping process in the near future.

Once your order has been processed and shipped, you will receive an email notification containing a tracking number.

You can use this tracking number to monitor the status and location of your package.

The tracking page is located at the bottom of our website.

Please be advised that tracking may take up to 24 hours to update from when you receive it.

We prioritize transparency and strive to keep our customers informed every step of the way, ensuring a seamless and reliable shopping experience.

A MTO (made-to-order product) is an item that is made after an order is placed. It is generally customized specifically in response to a customer's personalization requests as well.

This approach reduces waste and is more sustainable because it minimizes excess inventory and production of goods that may not be sold or used, thus reducing the overall environmental impact.

By producing goods only as needed, resources such as materials, energy, and labor are utilized more efficiently.

While made-to-order products may require longer processing times before shipping compared to mass-produced items, the benefits of reduced waste and increased sustainability make it a favorable choice for environmentally-conscious consumers and businesses alike.

We provide made-to-order (MTO) products with various customization options, of which some may require special instructions from you (as per indicated under product descriptions).

To communicate your customization requests, please utilize the "order special instructions" box found on the shopping cart page.

For accurate processing, kindly include the product name and link with your instructions.

If you are ordering multiple made-to-order items, please ensure to provide the name and link for each product along with individual customization requests.

Should you have specific customization needs not listed on our product pages, please contact us through the designated "Contact Us" section on our website.

Our newsletter subscribers and social media followers frequently receive discount codes.

To redeem your discount, add your desired products to your shopping cart. Below the item information in your bag, you'll find a field to enter your promotional code.

After clicking "APPLY", your discount will be deducted from your subtotal. Please note that only one promotional code can be used per transaction.

We have a standard thirty (30)-day return policy, which means you have 30 days
from the day you received your products to request a return.

After you have contacted us to initiate the return process, the products must be handed over
to the courier in a single shipment within the same thirty (30) days from the date of receiving the products.

Please note that the customer is responsible for the cost of shipping associated with return and/or exchange.

The customer is further required to provide a valid return shipping confirmation along with a valid return tracking number.

Returned products over a total value of $30 will incur a 20% restocking fee. Please click here to review the detailed "Return Policy".

If your ordered item arrives damaged, please reach out to us within 24 hours upon receiving your order at "info@soulrento.com". Kindly include your name, order number, product name and a photo of the damaged product in your message.

We will evaluate the issue to work out the best solution for you, depending on the specific case. Please contact us should you have any concerns as there is no ‘one size fits all' solution.

To reach our customer support team, please fill out the contact form in the "Contact Us" section of our website. Alternatively, you can email us at "info@soulrento.com". We will do our best to respond to all questions, requests, or inquiries within 24 hours.

Currently we do not provide wholesale pricing or bulk discounts. However, if you intend to purchase a minimum of 30 of a same item for an event, please contact us for special discounts.

Because we process your orders as quickly as possible, customers have a 30-minute window to request a cancellation, with all requests directed to "info@soulrento.com" using the subject line CANCELLATION REQUEST/ADDRESS CHANGE.

While we make every effort to accommodate these requests, we cannot guarantee that cancellations or address changes can be made.

Depending on the reason for cancellation, a transactional fee of $5.00 may be applied for each cancellation. Cancellation requests for any order over a total value of
$30 will also incur a 20% restocking fee.

The most efficient way to ensure that you receive the product you wish to exchange for is to return the current one. Once the return is approved, and your refund has been processed, you can proceed to make a separate purchase for the new product.

Due to the effects of lighting, dye lot variations, and minor improvements in product construction, we cannot ensure that the color and construction will perfectly match the products.

While we strive to depict our products as accurately as possible, screen images serve as a guidance only and should not be considered as perfectly accurate.

Customers can stay updated on new product releases and promotions by signing up on our website via the "Join Our List" form. By subscribing, you'll be among the first to know about our latest offerings and exclusive deals.

The majority of our jewelry consists of gold vermeil, sterling silver, copper, stainless steel, or a combination of these materials.

For pieces adorned with gold-plating, gold vermeil or a rose gold finish, we utilize either sterling silver or stainless steel as the base. (Specifics can be found under individual product descriptions). This blend of softness and durability enables us to create delicate, flexible designs that withstand everyday wear, all while maintaining affordability for our customers.

NOTE: Our jewelry pieces marked as gold-plated are typically coated with either standard 14K or 18K gold, although a few may feature 9K or 10K gold plating.

At the end of each day, we suggest giving your gold or silver jewelry a gentle clean using a polishing cloth to eliminate any fingerprints or oils accumulated from daily wear. For a more thorough clean once a week, we recommend using a silver polish. Quality silver creams can be found at most jewelry stores, drugstores, and even supermarkets.

While we take pride in providing many of our durable jewelry pieces crafted from waterproof materials like stainless steel, we still advise against prolonged exposure to water and moisture to ensure longevity.

Additional tips:

• Apply makeup and perfume before wearing accessories to minimize exposure and transfer of harmful chemicals found in lotions, hairspray, and cosmetics, which can, overtime stain and corrode your jewelry.
• Prioritize removing jewelry before engaging in intense physical activities to prevent chemical reaction from sweat or extreme hot weather.
• Avoid wearing jewelry in pools, jacuzzi, shower or the steam room, as exposure to chlorine as well as prolonged exposure to water can accelerate discoloration.
• Refrain from exposing your precious jewelry pieces to harmful chemicals found in cleaning products, as they can degrade the quality and longevity of your items.
• To maintain the color and shine of your jewelry over time, it's advisable to shield them from direct sunlight and extreme temperature fluctuations.

All our ring sizes are listed based on US sizing standards. If you are familiar with your size, feel confident in ordering. On the other hand, if you are using a different sizing system, you will need to convert it to US size prior to ordering, to ensure sizing accuracy.

If you do not know your size and prefer not to follow the at-home DIY measurement instructions below, we recommend that you visit a local jewelry shop to get measured.

Please find below a few simple steps on how to determine your ring size.

To determine your ring size:

1. Wrap a piece of floss or string around the base of your finger.
2. Mark where the floss/string or string overlaps with a pen.
3. Stretch out the floss/string along a ruler or measuring tape and record the length in millimeters.
4. This measurement represents the circumference of your finger. To find the diameter, divide the circumference by pi (approximately 3.14).
5. Compare the diameter of your finger to the standard ring sizes using the chart below.

Moissanite is a gemstone that closely resembles diamonds in appearance but is composed of silicon carbide, while diamonds are made of carbon.

Originally discovered in a meteor crater by Henri Moissan in the late 19th century, moissanite is now ethically created in laboratories to mimic its natural form.

What sets moissanite apart from diamonds are its optical properties and its source. Moissanite exhibits more brilliance and fire than diamonds due to its higher refractive index, giving it a dazzling sparkle.

Additionally, moissanite is more affordable than diamonds of similar size and quality, making it an attractive alternative for those seeking brilliance without the high cost associated with diamonds.

At Soul-rento, we take immense pride in ensuring the authenticity of all the healing crystals and gemstones we offer. Every piece in our collection is sourced meticulously from trusted suppliers who adhere to strict standards of quality and ethical sourcing. Our commitment to providing genuine, natural stones means that each crystal or gemstone you purchase from us is a true embodiment of its inherent healing properties and unique energy.

Gold Plating

Gold plating involves depositing a thin layer of gold onto a base metal surface through an electroplating process. This layer is typically quite thin, ranging from a few microns to a fraction of a millimeter. While gold-plated jewelry offers an affordable option for achieving the look of gold, the thin layer can wear off over time with frequent wear and exposure to moisture, revealing the base metal underneath.

Gold Vermeil

On the other hand, gold vermeil involves a thicker layer of gold applied to a base metal, often sterling silver, through a process of electrolysis or pressure bonding. The gold layer in vermeil jewelry is significantly thicker than that of gold-plated pieces. This thicker layer provides greater durability and longevity, offering a higher quality alternative to gold plating. While gold vermeil jewelry may be more expensive than gold-plated options, its superior durability and luxurious appearance make it a popular choice for those seeking the look of solid gold at a more affordable price point.

Gold-Filled

Gold-filled jewelry is composed of a base metal core that is covered with a thick layer of gold through a mechanical bonding process. Unlike gold plating or gold vermeil, which involve a thinner layer of gold applied through electroplating, gold-filled jewelry contains a significantly higher percentage of gold. This thicker layer of gold provides greater durability and longevity compared to gold plating and gold vermeil, making gold-filled jewelry a more affordable alternative to solid gold pieces while still offering a luxurious appearance and resistance to tarnishing or discoloration.